ChatMurcianys

Chat Features Download About
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Chat Features Download About
Updated: 5/30/2022

About Us

ChatMurcianys was born out of an idea to facilitate the way radios hosts connect with their listeners. The name was chosen to honor Rudy Murcianys's father who passed away when he was 10 years of age, leaving with him his passion for music. Music was what kept him on the right path and led him to discover radio stations who offered him opportunities to sing. In 2019, he, with the help of his daughter Hensi, developed ChatMurcianys in an effort to bring people together to share their passion for music as they listen to radio stations from all over the world.

Our Mission

Our goal is to connect more and more people who have a love for music and would like to share that passion with others. To do so, we are constantly working to improve upon our free messaging, calling, and audio services. We want to continue to provide people a secure platform in which we are all connected through the power of music.

Privacy Policy

Murcianys built the ChatMurcianys app as an Ad Supported app. This service is provided by Murcianys at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at ChatMurcianys unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your phone number, email, name, contacts in your address book, and you may provide a profile image. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Coins Policy

This Coins Policy describes the terms and conditions that govern the purchase and use of Coins on ChatMurcianys. The purchase and use of Coins on ChatMurcianys is entirely voluntary.

Purchase qualifications and security

To make a purchase on ChatMurcianys, you must be a registered ChatMurcianys user and comply with this Coins Policy (including the Privacy Policy and the Terms and Conditions policy. You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password. You also agree to accept responsibility for all purchases and other activities that occur under your account. ChatMurcianys sells its Ancillary Products and Services only to those users who can legally make purchases with a credit card. If you are between the ages of 13 and 18 (or the legal age of majority in your state of residence), you may make purchases on ChatMurcianys only with the permission of a parent or guardian. ChatMurcianys reserves the right to refuse, cancel orders, or terminate accounts, at any time in its sole discretion.

ChatMurcianys may offer certain Ancillary Products and Services such as Coins, which are digital items (virtual currency) that allow users to activate or access other virtual items or services on the Platform that may be available on the Platform from time to time. Coins have no monetary value (i.e., are not a cash account or equivalent), and do not constitute currency or property of any type. Coins cannot be sold or transferred to other Users, and cannot be exchanged for cash or for any other goods and services. Users have no property, proprietary, intellectual property, ownership, or monetary interest in promotional or purchased Coins, which remain ChatMurcianys digital content subject to ChatMurcianys Terms and Conditions. Coins are non-refundable. ChatMurcianys does not recognize the transfer of Coins (including for money or any other consideration or items of value whether inside or outside ChatMurcianys). You may not purchase, sell, barter, or trade any Coins, or offer to purchase, sell, or trade any Coins. Any such attempted transfer will be null and void. Coins can only be used on ChatMurcianys as a way to activate or access other virtual items or services that may be available on ChatMurcianys from time to time.

ChatMurcianys does not guarantee that Coins will be available at all times or at any given time. ChatMurcianys does not guarantee that we will continue to offer Coins for any particular length of time. ChatMurcianys may modify Coins at our sole discretion, and such modifications may make Coins more or less common, desirable, effective, or functional. ChatMurcianys may suspend or terminate Coins for any or no reason in our sole discretion, and without advance notice or liability.

The number of coins that are needed to activate or access Virtual Items (Gifts) will be displayed to you when attempting to purchase such Gifts. Before buying Coins, check how many you need. The cost per Coin differs depending on how many you buy at one time. We will make the total price of the Coin package clear to you when you are buying Coins. You can track your spending on Coins, and how you use them to access Gifts, using the following tools:

  • The total number of coins (Coin Balance) will be updated each time you purchase Coins or use them in exchange for Virtual items. Your account balance is shown in the menu of your Home Page ( > Balance > Recharges) and at any time you are about to use Coins to activate or access virtual items;
  • In your Balance, you can view your Recharges history which shows you how many Coins you have purchased;
  • In the Gifts section of your balance, you can also view how you have used Coins on ChatMurcianys by selecting the Sent option.

Sending Gifts

Gifts are virtual items that can be activated using Coins

You can send Gifts to interact with and show your appreciation for the content on ChatMurcianys in accordance with our Terms and Conditions. When yous send a Gift, other users on ChatMurcianys can see your username, profile image (if provided) and the details of the Gift that you sent. By sending Gifts, you are not transferring money to other users of ChatMurcianys. Instead, the type and number of Gifts sent is a factor used by ChatMurcianys in calculating the amount of Rubies that will be awarded to the creators of such content, along with other factors, which may apply if any. Rubies can be used to obtain money from ChatMurcianys in accordance with our Gifts Policy

Because Gifts are automatically activated with immediate effect, they are not returnable or refundable for either Coins or money.

Purchasing Coins

Coins can be purchased through a third party app store (Google Play Store). ChatMurcianys may allow for additional ways to obtain Coins at its discretion.

In the case that the incorrect amount of Coins is credited to your account Balance, you may contact us and we will correct the mistake as soon as possible.

If an issue occurs with your payment method (payment is declined) your order will be cancelled automatically. We are not responsible for any issues between you and your card issuer, bank, or other payment service provider.

If you purchase Coins through a third party app store (Google Play Store), then applicable store's terms of in-app purchases apply.

Refunds

If you purchased Coins through a third party app store (Google Play Store), then you will need to contact the relevant app store about refunds. ChatMurcianys cannot provide you with a refund unless the Coins are defective. To withdraw from your purchase of Coins, please contact us so that we may help with any errors you may be facing with the purchase of the Coins.

Gifts Policy

This Gifts Policy applies to users of ChatMurcianys that participate in the Gifting program that incentivise users to interact with ChatMurcianys. "Gifts" means digital content such as Rubies and emoticons that may be available;

Eligibility

To participate in the program you must be at least 13 years of age and register a valid Radio Station and must be approved by ChatMurcianys. Other eligible participation options may be available in the future. If you are between the ages of 13 and 18 (or between 13 and the age of legal majority in your country of residence) , you may only participate in the Program under the supervision of a parent or legal guardian who agrees to be bound by this Agreement. We will determine your eligibility at our sole discretion. Approved Radio Station owners will have the option to participate in the program by announcing their live broadcast on ChatMurcianys (Announce live broadcast) and checking the "Allow audience to send gifts" option.

If we decide to reject you participation or terminate your account in connection with any violations or abuse, including, but not limited to any violations of the Terms and Conditions and the Community Guidelines as stated in the Privacy Policy you cannot attempt to re-join the Program without our advance written authorization.

Compliance requirements

You will ensure that the information associated with your account are at all times complete, accurate, and up-to-date. You must also comply with our Terms and Conditions and Privacy Policy. In addition, you agree to the following compliance agreements with our current Gifting eligible Programs:

  • Radio Stations:

    The Owner and/or Hosts of the Radio Station will be the only ones who will be able to receive and claim the Gifts gifted by their audience through ChatMurcianys. The words Owner and Hosts refers to anyone who has a direct association or has a role with the operation of the Radio Station's entity. That is, they are the user who registered the Radio Station, the user(s) who administer, manage, or host the Radio Station and who have permission (as expressed and professed by the Owner of the Radio Station through ChatMurcianys's platform) to engage with the Radio Station's identity.

    ChatMurcianys, in its sole discretion, may make Gifts available to you to display, present or otherwise use in your chat room, or by other means. These gifts will be used to support your Radio Station's broadcast to celebrate moments and express appreciation for the host using the "Send Gift" feature on ChatMurcianys.

The gifts received will be converted into Rubies. When the Gifts are in Rubies, they can be used to obtain money. You will receive one U.S. cent ($0.01) per Ruby that is used by an user to express their support to you through chat, or other means through ChatMurcianys. The Gifts Policy may be adjusted by ChatMurcianys, in its sole discretion, including, for Rubies received by users on a promotional basis, purchased in different local jurisdictions or as otherwise required to prevent harm to ChatMurcianys's business interests. In addition, ChatMurcianys may determine not to provide you with Rubies for any use of Rubies that is not consistent with the Gifts Policy. ChatMurcianys reserves the right to stop offering or supporting Gifts and/or Rubies at any time.

Withdrawal Policy

This Withdrawal Policy applies to Users of ChatMurcianys that participate in the Gift Program and choose to withdraw their earnings (Rubies) through ChatMurcianys.

To withdraw your earnings, you must use one of the withdrawal methods that we currently support:

  • PayPal
  • Zelle

The payment will be sent to the external account you select in accordance with the rules of the payment method provider. We reserve the right to require this account to be registered in your own name. You are subject to all terms and conditions of the payment method you choose. All payments are to be made in the United States Dollars, except where other currencies are offered via the payment methods made available by ChatMurcianys.

You must make sure that the information you provide is accurate, complete, and up-to-date. You will be solely responsible for any consequences resulting from providing inaccurate or incomplete information. We may verify your payment information and eligibility to collect Rubies or receive payments, such as identity, age, and location. If additional information is required, you agree to provide us with such information upon request.

The following withdrawal minimum and maximum apply:

  • Minimum withdrawal:
    • Paypal: $50.00
    • Zelle: $50.00
  • Maximum daily withdrawal is equivalent to $1,000 in United States Dollars

Transaction fees

The external withdrawal methods that ChatMurcianys currently supports may impose an additional transaction fee. If a transaction fee is imposed, it will be deducted from each withdrawal payment before it lands in the external account of your choice.

We may, for security reasons and/or to maintain the integrity of your account, suspend your ability to use Rubies to obtain a payment. We will contact you if we have to do this. Where we need to make urgent changes for security, safety, legal, or regulatory requirements, we may not be able to provide you with advance notice, but we will let you know as soon as we are able to. If you believe that we have made an error by suspending your ability to use Rubies to obtain a payment, then please contact us.

We are not responsible for any loss or damage caused by payment method providers, provided it is not as a result of our actions.

All payments will be inclusive of tax (if applicable). If you are subject to any taxes on payments, you will be responsible for the payment of such taxes.

We may change or alter this policy at any time for legal, regulatory or business reasons. These changes may include who can participate in the Gift Program, how payments are collected or used. These modifications can be done without prior notice, in ChatMurcianys's sole discretion. If changes are made, we may provide notice by sending an email, posting a notice on ChatMurcianys, or posting on ChatMurcianys's social media. Please check these terms periodically for those changes. Any modified terms will apply to any purchases made after such changes are posted on ChatMurcianys. Therefore, you should review these terms prior to each purchase or withdrawal so will understand the terms applicable to such transaction. If you do not agree to these terms, do not make any purchases or withdrawals on ChatMurcianys.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially a cceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

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Terms and Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Murcianys.

Murcianys is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The ChatMurcianys app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the ChatMurcianys app won’t work properly or at all.

You should be aware that there are certain things that Murcianys will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Murcianys cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Murcianys cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Murcianys cannot accept responsibility.

With respect to Murcianys’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Murcianys accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Murcianys does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to These Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

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Contact Us

If you have any questions or suggestions about our privacy policy or Terms and Conditions, do not hesitate to contact us at info@chatmurcianys.com.

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